Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. EmpireBAY KL PLT  will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 45 days  after the confirmation.

Please return your purchase to the following address:


No5C, 3rd Floor, Worldwide Business Park

Jalan Tinju 13/50, 40100, Shah Alam , Selangor


Please contact us at if you have any questions or doubts.